BDry® Customer Reviews

Over 50 years of experience creating happy customers.

These are real reviews from real BDry® customers, really. All of these comments are from our “after the job” survey where we ask our customers to let us know how we did. We highly value our customers and their feedback, and we hope you do too. Please enjoy reading the real, un-edited feedback below from recent customers.

from North Carolina on 12/12/2017
Very professional! Placed plastic sheets for protection of our household items. Worked quickly and efficiently. Cleaned up after completing the job. We are so pleased with this company. Would highly recommend this company if you need a service such as this.
from Richmond on 12/7/2017
Fast efficient installation.
from Metropolitan Washington, DC on 12/7/2017
your installation team was amazing-fast, keeping dust at a minimum. We're only holding final judgement until it RAINS and we see if it works! thanks-Marcia Carter and Robin Hill
from Birmingham on 12/6/2017
Your people explain what they are doing, and how they are doing it. the
from Knoxville on 12/6/2017
Seems good so far. Basement is a lot dryer.
from North Carolina on 12/5/2017
I can only say the job was well done.
from Baltimore on 11/30/2017
quality work and reliable technichians
from Baltimore on 11/29/2017
Would like to see better communication from the company about paperwork and start date of project.
from North Carolina on 11/29/2017
Very pleasant and knowledgeable work crew Excellent workmanship. Product looks good. Too soon to tell the effects of the system.
from Baltimore on 11/29/2017
The warranty is great!
from Knoxville on 11/29/2017
Great price and great service. The salesperson and techs were very personable and made it easy to make a decision.
from Metropolitan Washington, DC on 11/28/2017
YOUR SERVICES WERE EXCELLENT, THANK YOU, THANK YOU
from BDry Waterproofing on 11/28/2017
Workers were very professional. VERY pleased with the quality of the work. Would highly recommend. David Jordan
from Metropolitan Washington, DC on 11/24/2017
knowlegable workers,cleaned-up without asking,careful of valuable articles
from North Carolina on 11/23/2017
Courteous workers. Kept neat worksite. Job completed in timely manner.
from Knoxville on 11/7/2017
Very knowledgeable and efficient employees
from Knoxville on 11/1/2017
Prompt and did what you said you would do!
from Knoxville on 10/31/2017
First, the representative who came out and went over the process was very professional and knowledgeable. He took time to answer all my questions in a way that I could understand. Pricing was very reasonable and work performed came with a lifetime warranty. All the workers involved were very professional and also very knowledgeable. They showed up on time and went right to work, completing the work without any problem. I would highly recommend B Dry to anyone who is serious about getting a job done right at a reasonable price. I wouldn't hesitate to use them if necessary.
from Knoxville on 10/31/2017
So happy we do not have to worry about flooding in our basement anymore happy with sump pump and how quiet it runs also the crew was so nice and very respectful and cleaned up the area way better than I expected
from BDry Waterproofing on 10/31/2017
I like that the ground cover is thick and strong
from Atlanta on 10/31/2017
Workers were super nice. Hopefully this repair will end my water problems.
from Atlanta on 10/31/2017
Here's what I liked about Bdry. They came on time and were very professional and personable. They gave me a quote for my job that was reasonable, lower than others I had called. They were able to do the job quickly. They gave me a 5-year warranty. Thank you for your work!
from BDry Waterproofing on 10/30/2017
July 20, 2017 purchased crawlspace encapsulation. OCTOBER 6, 2017 Matthew Porter, Matt Ferguson, Brandon Keever, and Kenny Cranford corrected the many issues with my BDry encapsulation and they EXCEEDED my expectation. Because of these young men, I don't regret my decision to hire BDry and I will recommend BDry to our friends and neighborhood. HERE IS THE ONLY REASON I GAVE YOU A 10! September 29, 2017 Within 1 hour Matthew Porter called. I was impressed with Matthew’s humility, sincerity, and his commitment to make everything right. His team did NOT do my installation, I became his problem and I was already very angry and considering a lawsuit. Matthew Porter scheduled his teams for October 6, 2017 to correct our issues. October 6, 2017 Matthew Porter and his crew pulled up to our house on time. This team was very impressive from 1st sight. All vehicles were clean and neat, all men were dressed professionally and clean. Everyone introduced themselves, shook my hand, and had superb manners. I was once again impressed with Matthew Porter and his professional team. Clean trucks, professional dress, good manners and great team camaraderie, it was at that point I knew my issues would be corrected properly and they would not take shortcuts. Catawba county permit in hand, all men started their assessment of the situation and talked about the solution to correct the problems. They all stayed committed and working until the repair was finished, they worked all day. PLEASE TAKE TIME TO READ MY EXPERIENCE WITH BDRY PRIOR TO MATTHEW PORTER AND HIS TEAM GETTING INVOLVED. You will understand my initial anger. July 13, 2017 Website Inquiry July 20, 2017 Salesman, Roger Roten visited home, we purchased. August 11 & 12, 2017 Installed (original date Sept) VA team arrived late, filthy/nasty truck, men looked like bums. I was a little shocked at their appearance, but they were going under my house, not in it. I wouldn’t realize how unprofessional they looked until later when I met Matthew Porter's professional team. August 14, 2017 Texted original team leader (804-641-3911) pictures of issues with encapsulation. Several text exchanges until August 17, 2017. I wanted to give him an opportunity to correct his mistakes. He stopped communication and I started losing confidence in that team leader. From here I reached out to salesman, Roger Roten for help resolving my issues. SEVERAL phone calls to Roger and a couple calls to Angela Browning and nothing was getting resolved. I started losing confidence in B-Dry because I was having to deal with Catawba County permit office and your unsatisfactory installation. Sept 6, 2017 after 5 pm. Sent pictures to Angela showing the poor installation. Ground showing, tape not sticking, cigarette butt on top of encapsulation (we don't smoke), and many other issues with installation. Sept 7, 2017 Angela thanked me for the pictures. Sept 7 – Sept 11ish – A few calls with multiple B-dry team members talking about county permit requirement. Sept 8, 2017 Received B-dry Warranty in the mail, fuel to the fire from where I sat. Sept 18, 2017 Roger Roten emailed pleading to get us help. Sept 29, 2017 I contacted GreenSky finance to see if there was anything that could be done about the non-satisfactory installation. I signed off the day of installation, so nothing I could really do except consult an attorney. Sept 29, 2017 11:15 am I reached the end of my patience. I sent a message to B-dry requesting they take out their encapsulation. Approximately 6 weeks after VA team installed, I called an attorney. HERE IS THE REASON I GAVE YOU A 10! Within 1 hour Matthew Porter called. I was impressed with Matthew’s humility, sincerity, and his commitment to make everything right. His team did NOT do my installation, I became his problem and I was already very angry. Matthew Porter scheduled his teams for October 6, 2017 to correct our issues. October 6, 2017 Matthew Porter and his crew pulled up to our house on time. This team was very impressive from 1st sight. All vehicles were clean and neat, all men were dressed professionally and clean. Everyone introduced themselves, shook my hand, and had superb manners. I was once again impressed with Matthew Porter and his professional team. Clean trucks, professional dress, good manners and great team comradery, it was at that point I knew my issues would be corrected properly and they would not take shortcuts. Catawba county permit in hand, all men started their assessment of the situation and talked about the solution to correct the problems. They all stayed committed and working until the repair was finished, they worked all day.
from BDry Waterproofing on 10/28/2017
We had a damp crawlspace that was a perfect condition for mold to grow. The warranty, the equipment, and the clean space under my house is the reason I chose BDry. Friends had told us encapsulation would help with energy costs as well. We want to sell our house within the year and when you open the crawlspace door, it is very impressive. July 20, 2017 purchased crawlspace encapsulation. OCTOBER 6, 2017 Matthew Porter, Matt Ferguson, Brandon Keever, and Kenny Cranford corrected the many issues with my BDry encapsulation and they EXCEEDED my expectation. Because of these young men, I don't regret my decision to go with BDry and I will recommend BDry to our friends and neighborhood. HERE IS THE ONLY REASON I GAVE YOU A 10! September 29, 2017 Within 1 hour Matthew Porter called. I was impressed with Matthew’s humility, sincerity, and his commitment to make everything right. His team did NOT do my installation, I became his problem and I was already very angry and considering a lawsuit. Matthew Porter scheduled his teams for October 6, 2017 to correct our issues. October 6, 2017 Matthew Porter and his crew pulled up to our house on time. This team was very impressive from 1st sight. All vehicles were clean and neat, all men were dressed professionally and clean. Everyone introduced themselves, shook my hand, and had superb manners. I was once again impressed with Matthew Porter and his professional team. Clean trucks, professional dress, good manners and great team comradery, it was at that point I knew my issues would be corrected properly and they would not take shortcuts. Catawba county permit in hand, all men started their assessment of the situation and talked about the solution to correct the problems. They all stayed committed and working until the repair was finished, they worked all day. PLEASE TAKE TIME TO READ MY EXPERIENCE WITH BDRY PRIOR TO MATTHEW PORTER AND HIS TEAM GETTING INVOLVED. You will understand my initial anger. July 13, 2017 Website Inquiry July 20, 2017 Salesman, Roger Roten visited home, we purchased. August 11 & 12, 2017 Installed (original date Sept) VA team arrived late, filthy/nasty truck, men looked like bums. I was a little shocked at their appearance, but they were going under my house, not in it. I wouldn’t realize how unprofessional they looked until later when I met Matthew Porter's professional team. August 14, 2017 Texted original team leader (804-641-3911) pictures of issues with encapsulation. Several text exchanges until August 17, 2017. I wanted to give him an opportunity to correct his mistakes. He stopped communication and I started losing confidence in that team leader. From here I reached out to salesman, Roger Roten for help resolving my issues. SEVERAL phone calls to Roger and a couple calls to Angela Browning and nothing was getting resolved. I started losing confidence in B-Dry because I was having to deal with Catawba County permit office and your unsatisfactory installation. Sept 6, 2017 after 5 pm. Sent pictures to Angela showing the poor installation. Ground showing, tape not sticking, cigarette butt on top of encapsulation (we don't smoke), and many other issues with installation. Sept 7, 2017 Angela thanked me for the pictures. Sept 7 – Sept 11ish – A few calls with multiple B-dry team members talking about county permit requirement. Sept 8, 2017 Received B-dry Warranty in the mail, fuel to the fire from where I sat. Sept 18, 2017 Roger Roten emailed pleading to get us help. Sept 29, 2017 I contacted GreenSky finance to see if there was anything that could be done about the non-satisfactory installation. I signed off the day of installation, so nothing I could really do except consult an attorney. Sept 29, 2017 11:15 am I reached the end of my patience. I sent a message to B-dry requesting they take out their encapsulation. Approximately 6 weeks after VA team installed, I called an attorney. HERE IS THE REASON I GAVE YOU A 10! Within 1 hour Matthew Porter called. I was impressed with Matthew’s humility, sincerity, and his commitment to make everything right. His team did NOT do my installation, I became his problem and I was already very angry. Matthew Porter scheduled his teams for October 6, 2017 to correct our issues. October 6, 2017 Matthew Porter and his crew pulled up to our house on time. This team was very impressive from 1st sight. All vehicles were clean and neat, all men were dressed professionally and clean. Everyone introduced themselves, shook my hand, and had superb manners. I was once again impressed with Matthew Porter and his professional team. Clean trucks, professional dress, good manners and great team comradery, it was at that point I knew my issues would be corrected properly and they would not take shortcuts. Catawba county permit in hand, all men started their assessment of the situation and talked about the solution to correct the problems. They all stayed committed and working until the repair was finished, they worked all day.
from Baltimore on 10/27/2017
The servicemen were very professional and went about getting the job done in a timely manner.
from Metropolitan Washington, DC on 10/24/2017
OK. It took quite some time to get James to reply to me with a proposal to replace our aging back-up sump pump system, but with the help of Darlene we eventually received the proposal which set forth the terms of the installation, the warranty and the cost. Darlene very ably assisted us in scheduling the job and Bruce, as always, diligently installed the new back-up sump pump system -- doing an excellent job. Yes, I would recommend B-Dry.
from North Carolina on 10/21/2017
Seemingly a job well done
from Metropolitan Washington, DC on 10/20/2017
Despite a bad start -- delays by two days in starting the job -- B-Dry installed an excellent vapor barrier in my large crawl space. A home inspector said it was very good. Then, after the job was finished, the CEO (yes!) spoke to me on the phone to help iron out the glitches in getting a proper invoice to show my home buyer. Actually, he spoke with me twice. Wonderful gentleman who takes customer service seriously. (You can call me Jane F)
from North Carolina on 10/19/2017
Salesman had a very good personality. Installer was very knowledgeable and very good to work with.
from North Carolina on 10/18/2017
My Team was great! Very helpful, kept me informed as to what was going on. Answered all my questions. The saleman was also great! He knew his product, and helped me with all of my questions. I can't remember all of their names, but my crew was headed by Bobby! I would highly recommend them!
from Knoxville on 10/18/2017
Quick and professional. Polite and friendly. Reasonably priced.
from Atlanta on 10/18/2017
Professional, High Quality workmen and sales person. Was never pushed into making a decision. B-Dry came on time and called ahead with their arrival time. Work was completed in a timely fashion and they even took care of contacting a great electrician for me, saving me a lot of time and frustration. B-Dry was also the only company out of three contacted to respond to my request for a quote and so they got my business. Couldn't be happier with the experience and results! Thank you.
from North Carolina on 10/17/2017
Professional installation at a fair price.
from Metropolitan Washington, DC on 10/11/2017
Professional, and complete work. Would've given a 10/10, but what I didn't like was the amount of back-and-forth and unclear answers I had gotten from Richard. That said, he was out on medical leave at the time, so it wasn't necessarily his fault, but better communication from his team would've helped.
from Metropolitan Washington, DC on 10/11/2017
From my initial meeting with Sam Draper through the completion of the job, was a surprisingly pleasant and easy process. The entire team did a great job of installing the sump pump and cleaning up afterwards. Great job BDry!
from Atlanta on 10/11/2017
Everyone was super nice and efficient. Good quality products and workmanship. Also reasonable pricing.
from Atlanta on 10/10/2017
Quality
from Metropolitan Washington, DC on 10/10/2017
Your sales David D. was excellent, there to answer questions, the office and he did a good job of communicating on an going basis. Only issue for a sump pump he should have advised us that they were not going to do that and we should hire an electrician - there has to be a dedicated line for a sump pump is my understanding. But otherwise, (I don't know how clean the place was left but tenants have not complained) I will certainly call upon David D. when the need arises. I always try to be loyal . and demand fair prices and consideration in return. Emelia Beltran
from Baltimore on 10/10/2017
Highly professional. Very efficient. Left the site quite clean. Explained what they were doing ___and why.
from North Carolina on 10/5/2017
The workers were very prompt and courteous.
from Baltimore on 10/4/2017
Amazing, affordable, they walked me through everything and explained in detail what they were doing and why. Andy was my point of contact he was very flexible and his team was great. Would recommend. I have not had any issues with my basement, problem solved!!!