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B-Dry Customer Reviews

B-Dry Customer Reviews

Over 50 years of experience creating happy customers.

These are real reviews from real B-Dry customers, really. All of these comments are from our "after the job" survey where we ask our customers to let us know how we did. We highly value our customers and their feedback, and we hope you do too. Please enjoy reading the real, un-edited feedback below from recent customers.

Overall, B-Dry has a 5 rating.
Based on 293 reviews.
by Harold from Rome on
It was a pleasure having the B-Dry guys do the necessary work to reinforce the foundation on our addition which was settling and cracking our outside walls. It was especially a pleasure working with Matt, who was professional, personable, and concerned that they do the best job possible, with the least inconvenience to us. We would recommend B-Dry to anyone needing this type of work done.
by Gerald from Mooresville on
The entire crew was curtious and professional. All work was done quickly and according to specs. I have not gotten the required wiring completed, so I can't attest to the efficacy of the system.
by James from Hanover on
Work was completed on time and your employees were very professional.
by Bob & Gloria from Atlanta on
The workers were very professional in their activities during the two days that they installed the Ultra-Aire system and the water proofing under the area of our bedroom addition. It has been three weeks since the installatiion and to date there have been no problems.

When they arrived the first day with materials on a trailer, they backed over about 15 yards of our grass while attempting to back up the driveway to our home. While the put hay over this area on the second day, I will not know for a few weeks whether there was any replacement grass seeds will grow to replace the 15 yards of grass that was destroyed. I don't believe they applied sod so we should be able to know whether they may need to return in March to put either sod or grass seed in the front yard.
by Jean from Tallassee on
The entire process from the beginning to the end was outstanding! Larry, the certified consultant, gave my basement a thorough examination and the best estimate of costs that I would incur for the work to be done. Not only did he prepare the site for the work to be done, he also took his own time to repair a door-jamb that had come loose. That was something I could not have done myself, so I appreciate his kindness very much.

The entire crew led by project manager, Lee, completed the entire process in just 2 days. They were very careful of all my belongings as well as the rest of the house through which they had to transport materials. All of the workers were polite and were quick to explain whatever they happened to be doing at the times I asked a question. I highly recommend B-DRY for anyone who needs waterproofing work done in a basement area. Thank you all very much!
by Brooks from Peachtree City on
We had a basement wall sealed and a sump pump installed. The work was performed in a timely and professional manner. I especially note that plastic sheeting was used to prevent any concrete dust from spreading around the basement, and that the clean-up was excellent. It has now rained heavily on three occasions with no leaks. I highly recommend B-Dry to anyone who has a leaking basement.
by Roger from Bethesda on
Very professional and competent team did a good job on instalation. Only wish they would return in a few weeks to replace carpet moved to access and install tank, pipe and pump...
by Charlie & Kathryn from Annandale on
The crew was very professional. One complaint is that the white material placed on the wall is not flush against the wall as shown in your brochure. Looks like a sufficient number of screws were not used or all of the white plastic is warped. This will make it very difficult to paint the wall because the white plastic edges will stick out like a sore thumb.
by Frank from Atlanta on
There have two B-Dry crews who've worked in my basement, the first to install the drain system, the second to install the panels on the walls. Both crews were very professional, knowledgeable, informative, and friendly. I'm recommending B-Dry to friends and family. Thank you!
by Gary from New Market on
Great crew. Cleaned up when complete. Slight communication issue at end of project. Overall outstanding work. Will recommend to friends and neighbors. Good customer service. Thanks very much for a quality job, done on time as promised. Secial thanks to Shane and nathanual.
by Ron from Rockville on
The B-Dry crew was very professional, customer oriented, clarified what was to be done and the time-frame for completion. Extending services for completion of job. 5 stars.
by Elizabeth from Fairfax on
Kent was very professional. He was thorough in his assessment of the source of the water problem in our basement. He came up with a good solution to our unique issue. Darlene scheduled with us right away. Bruce was here on time to do the work. He covered his shoes when he arrived & cleaned up when he was finished. He was also willing to call a friend of ours to lock up when the work was done. It was a good experience in a bad situation.
by Glen from Black Mountain on
Paul did a great job. The install guys were clean, friendly and quickly finished the work. Crossing my fingers that this solves my problem!
by Meisha from Fort Washington on
Great job!!!!! Quick, easy, and professional.
by Delia from Athens on
Outstanding service and work. My two foremen were both good and I would highly recommend you to others.
by Carol from Easley on
Great job!
by Greg from Henderson on
These folks did an excellent job, worked hard and smart. I would recommend this crew to anyone! They did exactly what they said they were going to do, did it efficiently and put everything back the way it was. Great job guys.
by John from Newport News on
Professional, thorough and pleasant to deal with.
by Julia from Woodstock on
On time, quick, clean, pleasant and organized. Hopefully, this rather major project is done forever and ever and will never be on my list of concerns again.
by Labeel from Stone Mountain on
Professional Crew, job done on time I am very satisfied and would definitively recommend.
by Rufus from Kennesaw on
Professional , clean, courteous, and prompt.. It really has not rained yet, but as far as the cost and the professionalism. A+
by Mike from Arnold on
The install crew were very polite and I don't think this is their fault because they seemed confused about the job and where not aware it was a crawl space. The liner they they used is very thin compared to other offerings and it was not sealed to the wall. We also where shown a white board that was too attached the drain pipe that was April not installed. I don't have time for games and expect to get what I agreed and paid for. The sales guy, did say he is coming back but I hate the fact the job was not done right the first time.
by Evan from Arlington on
Manuel and his crew were great to work with and did the job a bit faster than we expected. They prepped the areas with lots of plastic and other things to keep dust from getting where it shouldn't.

There was mis-communication about whether or not we needed an inspection before completion. The local crew didn't think one was needed but then after I prompted them to contact the office, they were told one was needed. Had we not caught that it could have caused big problems.

My only real issue is that the initial estimate was off. The estimate gave us a cost for half the basement (only finishing half) with an option to do the full basement. Yet the total length for the clearly labeled "full basement option" was short by 30 feet. I never checked the math because I relied on the "full basement" wording. This led to a tough decision right at the start and a $2,000 unexpected expense.
by Robert & Helene from Silver Spring on
I had an amazing experience with B-dry. Without a doubt, I would definitely use them again if need be.
by Sandy from Signal Mountain on
We were very pleased with the work B-Dry did with our crawlspace. The crew that did our job was very polite and professional. They were timely and very good about letting us know the progress of the job. Would definitely recommend them.

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