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B-Dry Customer Reviews

B-Dry Customer Reviews

Over 50 years of experience creating happy customers.

These are real reviews from real B-Dry customers, really. All of these comments are from our "after the job" survey where we ask our customers to let us know how we did. We highly value our customers and their feedback, and we hope you do too. Please enjoy reading the real, un-edited feedback below from recent customers.

Overall, B-Dry has a 5 rating.
Based on 510 reviews.
Have an opinion? Submit your own review.
by Yvonne from Taneytown on
They were very prompt and professional to come and look at the project.

I believe the timing around the Christmas/New Year's holidays slowed to project, but otherwise all involved
were polite, professional and honest.

Would recommend this company to others.
by from Baltimore on
Very professional. On time and thorough. Still waiting on a copy of the invoice and warranty.
by Erica from LILBURN on
The crew that came out which was headed up by Matt Hills, were very professional. They worked steady to get the job done and were able to get it completed in two days instead of three. I will definitely recommend your company to friends. Now I am waiting to see if the system works. Can't believe I'm actually wanting it to rain now.
by Donald & Barbara from Baltimore on
The workers arrived on time and completed the work in one day.
They were very professional and knowledgable about the task at hand.
A little noisy, but hey!
We will see when the next big rain comes.
by Doug from Iron Station on
I was pleased. Took less than a week. Everything looks good under there now.
by Ellen D. from Woodbridge on
you came out and took care of my problem in a timely manner.
by Ronald from Burlington on
Great job! Very professional. Crew did leave a little dirt to be picked up and accidentally left some working materials which were out of working area sight. I called and they came back to retrieve everything. All in all, an excellent job. Recommend.
by Matthew from Atlanta on
The install team was great and very courteous!
by Leslie from Lithonia on
Mark McMichen, came out to our home assessed our situation and discussed the options. He was very helpful and understood the problem. His suggestion made sense to us and we were able to arrange the work. He was prompt, courteous and very professional.
The day the three workmen arrived we were very happy. They were on time, courteous, clean and efficient. Whenever I would go down to see what was happening they didn't mind my questions and answered them without hesitation. Our job took 4 hours. We had very little clean up by us. There will be noise if they have to use a jackhammer but it did not last long. We have had some heavy rain and it is a relief to sleep through the night without worrying about water. Great company and offer lifetime warrenty and transferrable. This is what we chose and have not regretted the discussion to use B-Dry. I have referred two of my friends to them already.
by Nancy from Atlanta on
No more water!
by William from Winston Salem on
The work was done very timely and very completely. All the crew were extremely polite and friendly. The work areas were cleaned up and the foreman completed a follow-up checklist to make sure everything was complete and orderly. We are very pleased with everything!
by from Anderson on
Job well done!

Our stormwater pump was installed just before a major rain storm hit and keep our basement from flooding. It saved us many hours behind a wet/dry vac.

We sincerely appreciate the professionalism of the sales, customer service & installation teams.
by Richard from Marietta on
We had B-Dry do work for us when we had water in the basement and, happily, we never had a water problem again, so we called B-Dry for a foundational problem. After some delays of getting to our house, the fellows did their work with a minimum of fuss. One of their tools broke so they had to return the next day with a replacement part for the tool and completed the job. Time will tell on this work.
by Robert from Gardendale on
So far so good after this rain today the basement is dry.
by Justin from Abingdon on
The B-Dry team (sales, office and technicians) made the process easy and stress free. It was a pleasure working with you.
by Terry from Raleigh on
At this time I am pleased with the outcome. I was particularly pleased with the speed of the completion of the project. We have had several rains since and I have crawled beck under the house and have seen no water entering the crawl space. It appears to be working.
Terry Rodabaugh
by Tammy from Greensboro on
Roger was the best; available, knowledgeable, and helpful through the entire process.
by Leslie from Finksburg on
It was all good.
by Wesley from Chester on
The guys did an excellent job for the tiny space they had to work in. The showed up on time and did the job in a timely manner. No complaints. I have noticed the difference it has made in my home.
by David from Sterling on
Very happy with the repair to our basement wall. A little high with the cost but they guarantee it for life.
by John from Sterling on
Thank you..good job
by Edward from Washington on
Only reason I gave 4 stars instead of 5 was it took an extra visit to finish some of the work due to a miscommunication. Otherwise, I was/am totally happy with the service from b-dry. I was nervous about the crew not having good communication with the appraiser before work began due to reviews I saw, but due to the same reviews mentioning b-dry folks being eager to resolve issues and complete the job, I went with them to waterproof my basement.
I had a similar experience in that there was a miscommunication with the crew that came out as to what they were to do, but the guys (especially Miguel - ask for him! ) dealt with the situation beautifully. They called in and got a second crew on site within an hour as soon as they realized the scope of work was more than they had been briefed on. The work they did while on site was great. The guys are extremely polite, courteous and professional.
In the end, the guys were not quite finished at the end of the day as they ran out of material and a "service call" was scheduled to finish the job a few days later. Again, the work done by the follow-up crew was great and the job was completed to my particular standards.
I am now anxious for it to rain heavily as the basement is bone dry since they came in and I want to put it to the serious test as I'm sure all will be totally fine. We can now finally move forward with refinishing our basement by adding additional bedrooms, bath, etc.
Definitely happy. Just make sure you have a good handle on the details of the work to be done so if the crew is misinformed you can go over it point by point before they start. They will nail it solid from there on out.

Edward L.
by Frank from Turnersville on
Our experience from start to finish was very positive. Everyone from customer service, sales consultant, and the project crew was very professional and did a top notch job. We are very happy with having a dry basement for the first time in the 18 years we have lived here.
by Suzanne from Annandale on
B-Dry was great.

It started with their salesperson who graciously gave me advice regarding an overall plan, one that looked at the entire picture, not just B-Dry's particular product in its solution.

I upgraded my gutters and landscaping to head off long term problems as well as having B-Dry install water-proofing.

The crew that did the work was not only polite but also took the time to show me exactly what they were doing and answer my questions. They were careful in their work and cleaned up the yard.
by Aaron from North Wales on
Excellent Job !!!!!!
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