BDry® Customer Reviews

Over 50 years of experience creating happy customers.

These are real reviews from real BDry® customers, really. All of these comments are from our “after the job” survey where we ask our customers to let us know how we did. We highly value our customers and their feedback, and we hope you do too. Please enjoy reading the real, un-edited feedback below from recent customers.

from North Carolina on 7/19/2017
Quality of service
from North Carolina on 7/18/2017
Matt and crew were thorough, professional and a joy to work with . The project was accomplished in a timely manner and on budget.
from Richmond on 7/12/2017
They were on time and very professional. All the workers were friendly and courteous. They worked in very wet and muddy condition which did seem to bother them. They finished the job in one day. The only thing I am not sure about is the drain from the sump pump. I'll have to see how that is going work. Need to follow up when the crawl space drys out for any damage to gridder and floor joists.
from Baltimore on 7/11/2017
Everyone is friendly and helpful. They are professional and get the job done right, the first time. The workmen were very friendly and explained the process, and were not obtrusive.
from BDry Waterproofing on 7/11/2017
I was very satisfied with the explanation of the problem in my basement, the process necessary to resolve the problem and the estimate provided by Paul McCloud. There was a 4 day delay in starting the job as scheduled due to another job requiring more time. However, the team arrived on Saturday and finished on Sunday. The team was Mike, Joel & Ash. They were very professional and took time to explain what they were going to do and to demonstrate how the sump pump would operate. My basement never looked so good. Thank you BDry for taking care of this stressful situation for me.
from Richmond on 7/11/2017
I have had 2 installation events from B-Dry. On both occasions, a faulty component (right out of the box, NOT B-Dry's fault) kept that day's service from being complete. On both occasions B-Dry promptly returned right away with the replacement component and had the initial system and then the battery backup system up and running very quickly. As a 16-year service technician I certainly understand the occasional right-out-of-the-box failure of any component and was impressed with how fast B-Dry reacted to correct the problem. In short, I'd recommend B-Dry Techs for their speed, work ethic and commitment to customer satisfaction. And I especially enjoyed working with Mr. Draper as he explained an area of home repair that I had no previous familiarity with. He's a very knowledgeable and thorough salesperson. I'd have no hesitation recommending B-Dry to family and friends.
from North Carolina on 7/11/2017
He gentleman that came to install our vapor barrier we're excellent. They did a wonderful job!
from North Carolina on 7/11/2017
These guys were awesome!!!
from Knoxville on 7/10/2017
JUST MY OPINON The joined plastic ground cover could have been trimmed and joined better. (not a big deal, I took care of the problem areas.) Overall the guys did a neat job, they were very polite, worked in professional way with no wasted time on job.
from BDry Waterproofing on 7/8/2017
You had friendly knowledgeable staff throughout the process from beginning until the end. Everyone seemed to know exactly what they were doing and what would happen next.
from Richmond on 7/6/2017
Very professional employees.
from Richmond on 7/5/2017
I was impressed by the organization and focus of your crew. They kept us us up to date on the job and its progress. Overall, I would say that everything turned out as we had expected. Feel free to share our names but not other information.
from Knoxville on 7/5/2017
BDry did an outstanding job. The area was clean and organized when the were done. It was raining the day they finished and everything was working as advertised. I would recommend B Dry if you are having problems with wet areas in you basement or crawl space.
from Knoxville on 7/4/2017
You've done two basements for us now. It works. Your warranty is good. My daughter also used your services for her home.
from Knoxville on 7/4/2017
Very happy to have our project finished. Good timing, good job and everything.
from North Carolina on 7/4/2017
Service was great. Very nice gentlemen
from Birmingham on 6/30/2017
Larry was great in describing BDRY services and setting up the project for us. The workers did a very solid job putting the materials and dehumidifier in place. They also cleaned up after themselves each day, which we appreciated. Our only issue was scheduling and delays in receiving materials and starting the job. Took longer than we imagined and included a few communication breakdowns. Overall, the system is working great and has pulled down our humidity level from 90+ to about 50 percent. This is excellent. We also appreciated greatly that BDRY doesn't require any upfront payment; they won't take payment until the job is complete to the owner's satisfaction. I just had a neighbor lose money in a construction scam, so BDRY's approach in this regard is first rate.
from Baltimore on 6/29/2017
BDry was very reasonable and efficient. They did a fantastic job on our foundation repair.
from North Carolina on 6/28/2017
The men who came to accomplish the work in our basement wherever efficient and courteous. More importantly, our basement is staying dry during and after rains.
from North Carolina on 6/28/2017
I had a business in Pa and I moved south 7 years ago and found it almost impossible to find a real company to deal with when trying to get something done on my home, B-dry was a breath of fresh air, a real professional company with good workers and a good product
from Metropolitan Washington, DC on 6/27/2017
Everything went as expected.
from BDry Waterproofing on 6/27/2017
The team that came out was really great, and highly professional. The work was top notch all the way. Hal and Matthew were incredible! We've been through the ringer trying to find a decent company here in Columbia, SC that could follow a Professional Engineer's report. They nailed it, nailed it plus some!
from Richmond on 6/27/2017
Everybody did a good job. I was impressed.
from Baltimore on 6/25/2017
Everyone we dealt with was very nice, seemed to know their job and did it. Also appeared interested in solving our problems. Thank you so much.
from North Carolina on 6/22/2017
My wife and I brought a house 3 years ago. We have a full basement, and it's leaked sense we brought it. We researched several companies that done waterproofing, and liked what B- dry had to offer. The sells man was awesome, he explained in detail was was to be expected. The crew that came out and installed it was so awesome, they took time to make sure our basement was concealed with a plastic curtain before they began. It took them 4 long hard days to complete the job. We could not be more pleased, its way more than we ever expected, no more leaks. The basement has never been wet sence. We love our basement now. Space we could not use before, can now be a used for any add on rooms, best thing we ever done. We have had so much rain, but it had never leaked, we recommend B-Dry to anybody with leaking basements. Great people, from sales, to installation crew. Highly recommend!!! Special thanks to crew, these guys, professional, friendly, and guys you would want to hang out with.
from BDry Waterproofing on 6/21/2017
We have not had rain yet so I can't tell you how the system works but it looks really nice and everything was clean after they finished.
from North Carolina on 6/21/2017
From the salesman to the project manager and his helper, they were all professional, knowledgeable, respectful and friendly, The installers knew what they were doing and cleaned up after themselves.
from North Carolina on 6/21/2017
Your salesman was down to earth, pleasant, and was willing to work with the customer.
from Knoxville on 6/20/2017
Bill Sivyer was excellent to work with during this process, He is very knowledgeable about the product, and he responded to all questions I had in a timely manner, even after business hours. He wasn't pushy and didn't go on with the routine of "this price will go up if you don't decide within 24 hours" that you hear from some companies. The employees that showed up to install the system were knowledgeable, friendly and took the time to answer any questions we had about the system. After the system was installed, they explained how the system would operate and what to do should any issues arise. My expectations were exceeded, and I am glad that I chose BDry to install my system.
from Metropolitan Washington, DC on 6/20/2017
Great crew and very thorough job.
from Birmingham on 6/20/2017
The workers were great but we never did the pre or post walk through.
from BDry Waterproofing on 6/20/2017
The BDry team came on time, were courteous, informative, and did a great job for us cleaning up our crawl space and putting down a vapor barrier. They left the site clean and cleaned up all trash and materials. We are very pleased and happy with this company and their work. Very good communication as well. A+
from Baltimore on 6/20/2017
Everything went smoothly and so far everything is working smoothly as well. Everyone that I interacted with was friendly and knowledgable. I especially like that BDry stands behind their work.
from Knoxville on 6/13/2017
Team of three were at my house when they said they would arrived. All three worked very hard and had the helical piers placed in two days. I hope that stabilization of the foundation has taken place and also hoping to see some of the problems resolved---don't think this is going to happen.
from Richmond on 6/13/2017
The work crew was organized and efficient and knew what they were doing.
from Birmingham on 6/8/2017
A solution tailored to my situation.
from North Carolina on 6/6/2017
clean and professional looking installation.
from Knoxville on 6/6/2017
NEAT AND CLEANED UP WORK AREA.
from BDry Waterproofing on 6/6/2017
I was very happy with the drainage work done on my basement. The two workers were wonderful. They patiently answered all my questions. They draped off their work area with plastic to protect my belongings. All in all, I am very impressed with B-Dry.
from Birmingham on 6/6/2017
Service was awesome techs that came out were very friendly & did a great job. Asset to you're company.