BDry® Customer Reviews

Over 50 years of experience creating happy customers.

These are real reviews from real BDry® customers, really. All of these comments are from our “after the job” survey where we ask our customers to let us know how we did. We highly value our customers and their feedback, and we hope you do too. Please enjoy reading the real, un-edited feedback below from recent customers.

from Atlanta on 6/20/2018
I like the fact that the salesman, Matt, ran the crew that performed the work. Also I feel that the system N Dry uses has a better chance of keeping the garage dry.
from North Carolina on 6/19/2018
Was very pleased from the sale rep to the guys who put in the french drains and sump pumps. they answered all questions and did everything that they said they would do.
from Baltimore on 6/19/2018
Honest and friendly crew! Fair pricing. I am very happy.
from Knoxville on 6/19/2018
Company works hard to do the right thing
from North Carolina on 6/14/2018
the installers were very friendly and done there job in a very professional manner.
from Richmond on 6/12/2018
Our basement is dry!! So grateful for that!
from Knoxville on 6/5/2018
Very nice, helpful, knowledgeable technicians and reasonable pricing
from Atlanta on 5/30/2018
They are amazing they had extra men come with them to get the job done faster do to our problem being very bad and needed it to be done asap. Thank yall so much.
from Richmond on 5/29/2018
Fair price and competent workers completed my job as scheduled. Did not try to oversell.
from Metropolitan Washington, DC on 5/29/2018
From the salesperson to the crew, I could tell everyone knew what they doing. I had total confidence that my basement will be dry for the next storm. Thank you, Christine
from North Carolina on 5/26/2018
Your crew are hard working and always on time. I was under the impression that all seams would be overlapped and taped. I have found some seams not tape as specified.
from Knoxville on 5/23/2018
THE INSTALLATION WENT FINE AND ACCOMPLISHED ITS PURPOSE. I WILL SAY I HAD ANOTHER ROOM IN MY BASEMENT DONE BY AFS AND THE DIFFERENCE BETWEEN THE 2 INSTALLATION IS QUITE VISUAL WITH AFS BEING THE BETTER COSMETIC VIEW. AGAIN IT SERVED IT PURPOSE SO I HAVE NO COMPLAINS.
from BDry Waterproofing on 5/22/2018
From beginning to end, our experience with BDry was easy and stress free. The man who inspected our crawlspace and told us what we needed was very knowledgeable and professional. He worked us up any estimate and talked to us about costs and time. There was no pressure from anyone. When we decided to go with BDry we were given a schedule. On the day of installation the workers were prompt and ready to go. All of our questions were answered and we were extremely satisfied with the work.
from Baltimore on 5/22/2018
Quick and with warrantee
from Central Jersey on 5/21/2018
Quick respond and friendly people performing the job.
from Atlanta on 5/16/2018
From start to finish, this was a very pleasant experience. Everyone was friendly, knowledgeable and professional. The team allowed me to observe the basement work while they were there, take pictures and answered my questions. I have already recommended BDry to my friends and co-workers. Thank you!
from Richmond on 5/15/2018
These guys were the absolute best I have ever dealt with. Matt, John and Andy were professional and went above and beyond what is expected. Give those guys a raise! Thank you for your immediate and professional response to my request for remediation.
from BDry Waterproofing on 5/15/2018
Knowledgeable technician...and workers did a great job
from BDry Waterproofing on 5/9/2018
The product was excellent, beyond my expectations and the install crew was professional and knowledgeable of the product and installed materials in a timely manner.
from Richmond on 5/8/2018
Warm and friendly manner telephones calls are handled, Service representatives who came out to do the work was very professional and explain why and what when questions were posed to them, from the beginning of the job to the end of the job. Danny Jones, the rep who came out to access the job was awesome. He was on point and stayed in communications until we signed the agreement to have have the work performed.
from Knoxville on 5/8/2018
It was a great experience besides some communication that was off. So there were some things we weren’t aware of that happened as they came and did our instillation. Neil was great though. Was helpful and just very nice to work with. Very honest.
from Richmond on 5/8/2018
The system works great this is the 2nd house we've gotten service for and installed products for
from BDry Waterproofing on 5/5/2018
Excellent representatives and meticulous affable workmen.I interviewed 4 other companies. Glad I chose BDRY.
from North Carolina on 5/2/2018
The men doing the work were very polite and explained everything to us
from Metropolitan Washington, DC on 5/2/2018
Knowledge, efficiency, cost effective, timeliness
from Knoxville on 5/2/2018
Quickly done, employees were very nice.
from Knoxville on 5/1/2018
Service has been good so far but we are not finished. I have 2 items that need addressing - First - BDry is suppose to schedule an electrician (I will pay electrician) to place power at the new sump pump. I haven't received a call for the electrician's schedule yet. Second - An old sump pump was supposed to be removed but wasn't. I don't mind having 2 pumps but I would like the second replaced with a better one that has a warranty. Please have a sales person contact me to quote the second pump and schedule the electrician. Thanks Joe Neely 865-919-9958
from BDry Waterproofing on 4/26/2018
the workers that accompanied this installation of the drainage system performed in a respectful professional manner. after the installation i examine the crawl space where the work was done, i was concern of the quantity of the number of holes drilled the footing the walls of the house ,whether it would weaken the structure. secondly some of these holes were above the vapor barrier which can defeat the purpose. all water and dampness should be below the vapor barrier. need a response to my concerns.
from Atlanta on 4/25/2018
The best part of B-Dry was the honest and open dialog about our home needs. I loved the itemized invoice instead of just the final total as some companies do. The sales rep was knowledgeably and very helpful. The actual installation crew was amazing- hardworking, kind and helpful.
from Knoxville on 4/21/2018
Excellent customer service, professional and work was completed as scheduled and met our expectations.
from Knoxville on 4/19/2018
Every person I have talked to with B-Dry has been extremely nice and courteous. I don't really remember last names but Bill, Ryan, Holly, and Tony are the four I've talked with and/or met. There was another guy who helped install the inside floor vent, who was just as awesome. He even vacuumed my floor afterwards to clean up the saw dust mess! They are excellent at explaining things I have questions about and are willing to go the extra mile to make us happy. After our encapsulation install, our dehumidifier was making a weird noise that we didn't think sounded right so we called Bill to ask if someone could look at it. Ryan came out and agreed that it wasn't right so he hauled it away to get it fixed and will get us a new one in the mean time. He also sealed up the pipe on the exterior fan since it was leaking air and making a little more noise than we liked. We really appreciate him coming so late in the day to get that done! We are super happy with the work and the customer service B-Dry has given us! Will definitely recommend.
from Knoxville on 4/18/2018
When the system initially installed didn't quite keep my basement dry, it was no big deal to get them to come out and honor their warrantee on the work. Fingers crossed we've gotten the problem taken care of now!
from Metropolitan Washington, DC on 4/18/2018
Excellent service, quick, efficient and great customer service!
from Atlanta on 4/18/2018
They were very professional and kept me updated on the times they were coming.I was very impressed, thank you very much,Randy McDaniel.
from Baltimore on 4/18/2018
I was impressed with the early arrival from the start. The team was professional and informed me of the process before starting and along the way. The team also cleaned up everything after they completed the job. Great job!
from Richmond on 4/12/2018
Your people did a fully acceptable job in encapsulating my crawl space and installing a stand alone dehumidifier. The price was right, your technicians were prompt and courteous and the crawl space will be mildew free in the future. Please thank Mr.Chris Ellett, your crew chief, on my behalf. The crew who installed the new door to the space left a 25' steel measuring tape at my house.We called your Ashland office to report it, but no one has yet picked it up, so I'll continue to hold it.
from North Carolina on 4/11/2018
The people