BDry® Customer Reviews

Over 50 years of experience creating happy customers.

These are real reviews from real BDry® customers, really. All of these comments are from our “after the job” survey where we ask our customers to let us know how we did. We highly value our customers and their feedback, and we hope you do too. Please enjoy reading the real, un-edited feedback below from recent customers.

from Atlanta on 2/22/2017
We were impressed with Mark McMichen's knowledge and understanding of our situation, and his willingness to talk about B-Dry's approach to waterproofing. We received appointment reminders and a courtesy call as the crew was en route on the morning of the first day. Matt's crew was very good, and they got right down to business and cleaned up the work area before leaving the first day. The second day they worked quickly and finished up, leaving the basement clean and neat. Matt explained the system, and answered all of our questions. We are now waiting for the cement to cure and the heavy rains to come to check it out. We are so relieved to have this work done, and we are looking forward to turning our former "black hole" into a livable space. We were very pleased with the pricing, the scheduling, and especially the work. I will definitely recommend B-Dry to anyone with a damp or flooded basement.
from Metropolitan Washington, DC on 2/22/2017
The crew arrived within the projected time frame, took care to keep the house clean and were able to complete the whole job in less than a day.
from Metropolitan Washington, DC on 2/21/2017
The B-Dry men arrived on time, they were courteous, the job site was prepped and cleaned up/ They explained what they were going to do and after the job was complete explained again what they did The B-Dry man who came to the house to assess the foundation was on time and courteous as well. Thank you
from Richmond on 2/21/2017
Work was done on time and professional team
from Knoxville on 2/21/2017
B-Dry was very responsive to our needs and requests. They worked with us to complete the job on time within our budget.
from North Carolina on 2/21/2017
The sales rep and technicians were knowledgeable and efficient. The project was completed by the techs as it was presented by the sales person and in a timely fashion.
from Knoxville on 2/14/2017
sales person was not pushy but very informative. job was done in a timely manner. guys were nice and knew what they were doing. other companies which i received quotes were sky high and includes extensive work that did not need to be done. what i call add=ons i trusted this company and i hope i wasnt wrong in doing so. they did do everything they said they would .
from Metropolitan Washington, DC on 2/8/2017
Mt. Zion Haugh's Lutheran Church: Ours was a major project undertaking for a small country church who was seeking to remedy a perpetual water influx problem in our basement Fellowship Hall. It has been over 6 Months since the 3-Day B-Dry installation was completed and I am happy to report "Problem Solved" having now weathered numerous rainfall deluges this past Fall & Winter, that in the past had us contemplating plans to build an "Ark". Our selection of B-Dry was primarily based on the stellar professional services of Mr. Richard Voigt, B-Dry Commercial and Residential System Designer, who expertly and patiently guided us through numerous conceivable solution alternatives from an engineering viewpoint. In the end, we were offered a superior solution at a most fair and reasonable price, far exceeding other competitive solutions we had considered. The unrestricted B-Dry Lifetime Warranty (or your money back) made the B-Dry selection by our Congregation understandably easy. We highly recommend B-Dry as a premiere-proven solution to difficult waterproofing challenges. D.A. Parmerlee Church Council President January 2017
from Richmond on 2/7/2017
The complete service was wonderful......Looking forward to more work being done
from Richmond on 2/6/2017
Showed up on time, work was performed better than I imagined & your people were very courteous & professional
from Atlanta on 2/2/2017
The patient's everyone had. The scheduling person Holly, was absolutely great. Unfortunately we had a very complicated situation where we've had to postpone our installation for almost 2 months and be dry was awesome. I actually thought they were patient with me because I'd already paid for it. But that wasn't the case they were just very polite and accommodating because that's the type of company they are. I researched that half a dozen different encapsulation companies and hands down B-Dry had the best bang for the buck but the best customer service. I was absolutely flabbergasted and really appreciated everything about it. it's awesome.
from North Carolina on 2/1/2017
Very professional as usual.
from Baltimore on 2/1/2017
Rob Turner was great to work with. Good problem solver. Flexible. Clear. Staff were neat, on-time, and got the job done quickly
from BDry Waterproofing on 2/1/2017
From the initial visit with Paul to the instillation with Matt, Micheal and Thomas I was impressed by the professionalism and the courtesy of the B Dry team. I appreciated the way they answered my questions and interacted with me as a customer. I am pleased with the B Dry system installed in my crawl space.
from BDry Waterproofing on 1/31/2017
You did what you said you would do. It was done in a timely manner and your wotkers were very courteous and polite. Thanks for a great job.
from Metropolitan Washington, DC on 1/31/2017
The cost was very reasonable and much better than competition. Sales person was knowledgeable and arrived on time. Work crew arrived promptly as scheduled and they were professional and knew what they were doing. Job was completed quickly and with very little dust and debris. The sump and the sump pump were much better than what we had another contractor put in a number of years ago. It is easier to access, covers better, can accommodate a number of replacements if needed and has a much better discharge. 10 out of 10 on this one.
from Richmond on 1/28/2017
B Dry did all they said it would do
from Birmingham on 1/25/2017
Your employees are polite and hard working.
from Birmingham on 1/24/2017
Great team- Larry our rep is always easy to reach, always has answers to our questions. All around great guy! Thanks for all your help-
from Richmond on 1/24/2017
Keeps my basement dry, so far :) The teams of workers were friendly, informative and did great job of cleaning up after the work was completed.
from Baltimore on 1/24/2017
Andy Godby is honest and good. I trust Andy and will ask for services when needed. Josr the main tech is excellent and very professional. Good job, timely and efficient waterproofing. I recommend Bdry with Andy as estimator and Jose as the major tech for waterproofing. Products fit my need. Hope lifetime warranty works. Thank you. Maya
from Atlanta on 1/19/2017
Explained the process well. Was extremely friendly and helpful. Called everyday to let us know when to expect them. Would highly recommend!
from BDry Waterproofing on 1/18/2017
Professional staff. Completed job in timely manner. Took all trash away. Do not know much about the waterproofing process but trust the work they did will help our problem or the company will return to correct any issues. Richard was very helpful.
from Baltimore on 1/14/2017
It works! The transferable warranty.
from Knoxville on 1/11/2017
Sounded like a perfect solution. We will find out over time.
from Knoxville on 1/10/2017
Everyone was very nice. Everything was explained very well and I never felt pressured to buy from them.
from North Carolina on 1/10/2017
installers were very professional
from Baltimore on 1/4/2017
BDry was amazing. I needed to settle on my house and they came out quickly. Worked with me to get the repairs scheduled and did an excellent job on my basement. I highly recommend this company and will use them again if I ever need this kind of work. Thank you again!
from Knoxville on 1/3/2017
I receive excellent service. They explained every thing they would be doing, how long it would take and the cost. They did exactly what they said, in the amount of time they quoted me. They were very nice and informative through the whole job. They cleaned up any mess they made, leaving the area in the same condition it was in when they arrived. They guaranteed their work.
from Metropolitan Washington, DC on 1/3/2017
Great service
from Baltimore on 12/31/2016
Your solution to the smell and mustiness problem in my house was fixed by the work your crew did. I was especially impressed by your Chief inspector of Repair, Andrew Godby, who diagnosed the problem and assured me the work that BDry would do would fix the problem. Your crew showed up on the date and time that I was promised and completed the work on schedule. I like that BDry did not request a deposit to begin the work. BDry only requested payment when the work crew completed the job and I was satisfied with the work. That showed that BDry is a trustworthy company. I have recommended BDry to my neighbors who inquired about the work that your company was doing to my house.
from Central Jersey on 12/28/2016
Your price was competitive, your people were professional and your work eliminated the basement water problem.
from North Carolina on 12/25/2016
The products are a reasonable price the work was done when promise. And done well
from Knoxville on 12/23/2016
They did a great job and saved me money. However, they failed to reconnect a drainpipe and a downspot cause an erosion hole alonside the house as a result of the rain that immediately followed.
from BDry Waterproofing on 12/21/2016
Great guys on your crew. Very conscientious and hard workers. I'm very happy I went with BDry instead of some of the others I talked with. Thanks
from BDry Waterproofing on 12/21/2016
Loved the warranty and the workmanship. Bryant and crew were very professional and explained each step along the way; left no debris behind. I feel like I got a good value for my money.
from Metropolitan Washington, DC on 12/20/2016
We had a leak in our downstairs bedroom every time it rained hard. We called 3 different waterproofing companies and B-Dry gave us the best price with a lifetime warranty. The workers showed up on time and introduced themselves to me. They were very professional and repaired the leak in about 5 hours. There hasn't been a heavy rain yet to test it but again, there's a lifetime warranty! They also cleaned up the area before they left. So far so good. I would recommend B-Dry. Also my mom used B-Dry a few years ago for her basement and was very pleased.
from Knoxville on 12/20/2016
Quick response , professional , knowagable
from Richmond on 12/20/2016
Professional way everything was done from sales to installation.