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B-Dry Customer Reviews

B-Dry Customer Reviews

Over 50 years of experience creating happy customers.

These are real reviews from real B-Dry customers, really. All of these comments are from our "after the job" survey where we ask our customers to let us know how we did. We highly value our customers and their feedback, and we hope you do too. Please enjoy reading the real, un-edited feedback below from recent customers.

Overall, B-Dry has a 4.5 rating.
Based on 63 reviews.
by Rebecca from Soddy-Daisy on
I was mostly pleased with the work, however; I was surprised when the trench was dug in my garage. That wasn't explained in the beginning. I feel everything should be explained up front. I also thought the representative would be calling to check on things. I did call him a couple of times but was not contacted until I initiated.

The other item I need to mention is my backyard where they dug...the deep holes are coming back. I did exactly what they said to do. I put out grass seeds and two hay bales. The sink holes are still coming back. Something has to be done soon. I really need to talk with a company representative.

Please understand that all of your workers were some of the nicest people I have ever worked with...it's just the follow up and the items I have already mentioned that concerns me.
by Phillip & Heather from Bluefield on
Everyone from the company was very nice and professional. They are great and a big help to my family.
by Bob from Bethesda on
I've already emailed and spoken to B-Dry about all of this. The installation went well,now we need to see how the system works!
by Karen from Clayton on
It was great working with everyone. Any question I asked anyone they took time to explain everything to me. They did not make me feel like I was getting in their way. Best of all it is working to correct my problem in the crawl space. Thank you very much
by Michael from Kingsport on
I would like to suggest your crews always install the commercial grade dehumidifier (we had an encapsulation of the crawl space of our home) with hanging brackets (from floor joists) as opposed to sitting the machine in blocks. It gives the installation a more professional look and also provides ample gravity flow for the drainage pipe so water does not back up toward the dehumidifier and drains properly.
by Jeffrey from Pasadena on
The team that installed my sump pump system and water proofed the whole basement did a out standing job ! Very efficient and professional crew. They treat you like family. I would defiantly recommend B-DRY to anyone out there for any type of water proofing needs !! They stand by their word and have complete customer satisfaction. I give them a 500% rating !!

Thank you again B-DRY.
by Jackie from Washington on
Al was very attentive and ensured I understood what would happen and stopped by on the day of installation to check on the project.

Luis the lead Installer was thorough and the crew worked to get all the work completed quickly. The basement, all areas the walked on and the outside were cleaned before they left.

i am waiting for the 1st rain to see if the basement stays dry. Overall I am very pleased with the experience and will recommend the company to my friends.
by Iris from Silver Spring on
Your staff is very professional. I would definitely recommend your company.
by Richard from Catonsville on
Thank you
by Steven from Rockville on
I would like Rich to call me for some follow up questions I have for him. Thank you.
by Harry from Fort Washington on
Your crew was here on time and explained the process to us again. They had the work done in one day. The basement was cleaned up perfectly. We were very impressed by the expertise and professionalism of your employees. Thanks again, Brenda
by Carolyn from Baltimore on
Overall experience was good...I would use B-Dry's services again and have no problem referring other customers.
by Mary from Richmond on
Fred was great to work with and the on-site team worked hard - hopefully it will do the job!!
by Scott from Knoxville on
Jeremy and his crew was great. He explained everything very well and did a neat job. I do have a comment however.....
The metal post were very long and they had to be cut off. I think that they were 10 foot and they had to cut about a foot or so off of them. There was no guide to make sure that the posts were cut off completely square to the pole. If the estimator would have measured the height of the room, he could have had these cut off at your warehouse/office and made sure that the post were cut squarely and not cut off in my yard. Also, I was told that the bottom of the post would have base plate on them and that they would be screwed into the concrete and they didn't do this. The posts are just setting on the concrete.
by Faye from Arlington on
I was very satisfied with Donnell and the entire team who came to my house on Aug. 29. They were very professional, informative and didn't mind me coming down to the basement every once in awhile to "sneak a peek". They took the time to explain what was going on. As for the warranty, maybe Richard explained it to me, but I did see on the literature that was mailed there is a lifetime guaranty. Thank you for that.
by Todd from Knoxville on
Thanks so much!
by Bonnie from East Windsor on
Manager of work team tried to start work without necessary permit and that caused some problems. Also, we were never given a pre-installation check list until the end of the job. Salesman was very helpful and professional, but we had to deal with too many different people throughout the job.
by Roy & Diane from Arbutus on
We are very satisfied with the work . I have already recommended my sister to have her basement done.
by Deborah from Oak Ridge on
Brad did an excellent job in providing the in-home briefing and explanation and helped us feel confident that we were making the right decision. Also, the installation team was very professional and courteous and kept us updated on where they were in their work, etc. Overall very good experience with the B-Dry team.
by Susanne from Washington on
The B-Dry team from DC which did the work on 8/22/2014 was excellent. The foreman was Miguel. All three members of the crew were efficient, polite, and careful- unlike the first crew they did everything neatly and with care, and did no damage. Thank you for sending this crew to do the second project.

The first crew, which did the first section on June 18th, were a disaster. They tore off and broke the four bottom steps on my basement steps, tore up paneling and molding unnecessarily, and wrecked part of my lawn by parking bags of cement and equipment on it. So far I have had to pay $700. to a carpenter to repair the damage they did, and $75.00 to reseed the lawn, and more work has to be done on the paneling.

When I called and spoke to a supervisor to complain the representative said "we are not carpenters." That is not the point - care in disassembling the steps and molding did not require carpenter skills, just taking care, an extra 15 minutes, and common sense. My next-door neighbor, who saw the damage, opted to use a different company to upgrade his system.
by Alfonzo from Gaithersburg on
Installation team did a poor job of cleaning up their mess they made in the basement. They spill wash detergent and left it on the floor. They also left cement dust and other small pieces of materials in the basement and on the stairway steps which I had to cleanup.
by Greta from Malvern on
Great service from beginning to end. Second time Bdry installed a system in a home I've owned and would not bother getting other quotes. Thank you!
by Harwood from Richmond on
Your first survey question is answered with this caveat: until the system stands the test of time, satisfaction is difficult, if not impossible, to judge. On the other hand, the installation went beautifully; noisily but beautifully. Your installation team is indeed excellent. The work went apace and, from all appearances, without sacrificing quality. Again, time will be final judge for the quality of their efforts. When mistakes or problems were brought to their attention, they were addressed and resolved to satisfy the customer.

The installation crew also deserve commendation for not missing a beat when their manager experienced a real health issue.
by Eddie from Snellville on
The B-Dry system was installed promptly by your installation team and they did a great job of being sure that everything was cleaned up when the job was finished. We're waiting to see how much our indoor air quality will improve.
by Emilo from Silver Spring on
Need better phone system , long waiting time and repeating message

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