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B-Dry Customer Reviews

B-Dry Customer Reviews

Over 50 years of experience creating happy customers.

These are real reviews from real B-Dry customers, really. All of these comments are from our "after the job" survey where we ask our customers to let us know how we did. We highly value our customers and their feedback, and we hope you do too. Please enjoy reading the real, un-edited feedback below from recent customers.

Overall, B-Dry has a 5 rating.
Based on 260 reviews.
by Alfred from Pleasantville on
I'm satisfied with the work .
by Judy from on
The crew was great and did their best to minimize the dust and mess. The company was responsive when a leak appeared.
by Neil from Kingsport on
Everyone we dealt with was a professional, responded to every question, and completed the job in a timely manner. Highly pleased with this experience.
by Jeff from on
I am very pleased with my new B-day system. The workers were very professional, friendly, and they did an excellent job. I highly recommend your company.
by Lisa from Bel Air on
i was very happy with the service. I appreciated Terry (the inspectors honesty )and professional manner. The guys who worked on the crawl space could not have been nicer. It was muddy and cold but they always had smiles. There was a little communication problem in the beginning but was quickly resolved and overall would recommend your company. Thank you!
by Richard from Loudon on
The salesman description of how they would drain the water and the crew that came with only shovels and hammers and said they had no way to bore out the drain so they chopped through the wall. We have not had a good rain so I don't know if the system is going to do the job or not.
by Gloria from Randallstown on
The people knew what they were looking for and found the problem. Very professional
by Barbara from Baltimore on
I was very impressed with all of the people involved with the job - from the estimator, the workmen and the office manager. The work was done quickly and the workmen really did a good job in cleaning up after themselves. Jeff Chance went over and beyond his duty to make sure I was satisfied with everything and I AM COMPLETELY SATISFIED! I will have no trouble in the future recommending your firm to other people just like my neighbor did for me.
by Jonathon from Bethesda on
Arrived early as the call ahead stated. Quickly explained what would happen and how the job would be completed. Worked continually and got the job completed as they stated it would be. Walk me through what had been done, pointed out areas of interest and answered all questions I had. Overall happy with the work and the day after we had a lot of rain and notice no issues in our basement.
by Phil from Lexington on
Satisfied with installation and installation crew, and promptness of installation. Too early to determine effectiveness of mechanical equipment installed.
by Ira from Washington on
I am the contractor that brought B-Dry to the customer.
Great jobs as always.
In and out in one day.
Client is very happy.
by Matthews from Baltimore on
Mike and his crew were courteous and efficient. Made sure that we were aware of what they were doing and why. We
were very comfortable with them in our home.
by Rose from Windsor Mill on
by John from Seneca on
Work done quickly and professionally.
by Frank from Stamford on
I was very satisfied with the service. Hard working group of men.
by Nick from Anderson on
the crew was very respectful and did a great job.
by Kenneth from Bear on
The team (sales and repair team) did an outstanding job. They were very professional, showed up on time, completed the job as proposed and cleaned up very nicely. I found B-Dry on the internet and contracted them without a referral. B-Dry is one of the most professional contractors I have worked with. I would highly recommend B-Dry!
by Cindy from Richmond on
Great company and service. Very pleased with the job that they did.
by Sherry from on
Thank you...5 star
by Jennifer from Bristol on
Overall I am pleased with the work that B-Dry did for me. Everyone was very prompt and the men who showed up were very polite and professional. They did have any issue with one of the equipment which ended up bruising a guy and taking out my handrail, but things happen sometimes and I'm not holding that against them. I am however, giving them 4 out of 5 stars because I am disappointed with their lack of follow up communication after the job. One of the reasons why I chose B-Dry was due to how prompt they were with responding back to me about questions but after my foundation was done, I was told that the company would contact me the next day about the handrail that was damaged. A week later, I still hadn't heard anything and the people I had typically gotten a quick response from did not respond back to me. I did finally get a phone call from someone else in the company, but the response time was dramatically different than pre-job. Makes me wonder if they would be just as slow if it was more serious?
by George from Massepequa on
Men were very polite and professional and answered all our questions and very neat and cleaned up everything Great job
by Mark from Baltimore on
Both teams that came to do work at my house did a good job - were professional and kept me informed about what was going on. My only problem was the lack of protection of my finished floors. Flimsy plastic sheeting was put down on the basement floor (that was not involved with any digging) and there were numerous gouges and an unbelievable amount of dirt. In the finished part of the basement, the carpet wasn't covered until I went down and covered it myself - and the carpet padding was trashed because it was not properly protected. Both of these floors are barely a year old. Masonite or heavy cardboard, and plastic need to be put down on finished surfaces. Additionally, plastic sheeting should have blocked off the basement stairs keeping the concrete dust out of the rest of the house.
by David from Arnold on
I was very pleased with the entire project from the estimator , Andy to the installer Corey. The job was done on time and for much less than other estimates. The work was professional and the area that the work was done left spotless. I would use B-Dry again if the need arose.
by Rex from Lynchburg on
I had to have the pump wired by an independent electrician and was not aware of that until the installation crew was leaving, I have since talked to my sales representative and he reassured me that I would be reimbursed for my $125 out of pocket expense.
by Dennis from on
I could not be more pleased with my experience. The salesperson for the job came to my home , on time, on three different occasions before he sold me the job to make sure I was comfortable about going ahead with the job. He did not use high pressure sakes tactics. I opted for the internal drain system and the ultra air. The price I was given was competitive with other companies I checked, but I felt better about using BDRY because they are a national brand and seemed reputable. Thank God I chose them . Within days of signing the agreement , I was given financing arranged by BDRY with a third party financier. On the day of the job, the crew arrived on time and were completely professional. They completed most of the job in one day but came back to finish the next day because I requested some small changes to the job midstream. The ultra air was to be installed at a later date, however, nobody ever called to confirm due to a miscommunication , so to my surprise I came home one day and it was installed (my painter let them in). I was not happy with the installation (basically the unit was too big for my space). I know they did their best to make the unit fit but it was too sloppy looking for me. I called to complain on Friday night at 5 pm and was immediately patched to the job foreman. I gave him an earful. On Sunday I called them again because I was fuming all weekend. The office was closed. On Monday I was called by 8:30 am in a conference call with the owner of the company , the sale guy, job foreman , and product specialist. They listened patiently to my yelling and screaming. They agreed to take the unit out the next day, and pay for any damage incurred by the installation. Abd sure enough they did. They came the next day. The guys could not be any nicer and more professional. I could. It believe how well they handled the situation. Mistakes or miscommunications always arise. What sets apart a good company from a bad one is how u handle problems. These Guys were great. They paid for the repairs that day and took the unit out. Now I will order a smaller unit, through them because they are reliable and professional and men of their word. They are responsive to problems and not some fly by night rip off artists. Be assured , you are dealing with a real company and not a bunch of cowboys. I would recommend this company to anyone. It is rare u find a company that stands behind their work. They care. After all, the owner called me , not some guy in a call center. Oh yeah, the drain works too !

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